Privacy Policy

1. Who We Are

Jharokha Homes ("we", "our", or "us") is a provider of premium interior surfaces including laminates, acrylic sheets, WPC louvers, plywood, MDF boards, profile doors, WPVC doors, and UV marble surfaces. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website jharokhahomes.com or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, and email address when you submit a quote request or contact form.
• Professional Details: Your role (Homeowner, Architect/Designer, Contractor, Dealer) when using our quote form.
• Usage Data: Pages visited, time spent, browser type, device information, and IP address collected automatically.
• Communication Records: Messages sent through our contact forms or WhatsApp integration.

3. How We Use Your Information

• To respond to your quote requests and product inquiries
• To provide product recommendations and design consultation
• To improve our website experience and product offerings
• To send relevant updates about new products or collections (only with your consent)
• To comply with applicable legal obligations

4. Cookies & Tracking

Our website uses essential cookies to ensure proper functionality (such as session management and security tokens). We may also use analytics tools to understand how visitors interact with our site. These tools may collect anonymized usage data. You can control cookie preferences through your browser settings.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers who assist in website hosting and email delivery
• Legal authorities when required by law or to protect our rights

6. Data Security

We implement industry-standard security measures to protect your information, including HTTPS encryption, secure form handling, CSRF protection, and rate-limited submissions. However, no method of electronic transmission is 100% secure.

7. Your Rights

In accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal obligations)
• Withdraw consent for marketing communications

8. Contact Us

For privacy-related inquiries, data access requests, or to exercise your rights, please contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.